Cancellation & Refund Policy

1. Dual Structure of Refunds on DMCart

Because DMCart acts as a technological platform enabling independent merchants ("Sellers") to establish online stores and sell products to end consumers ("Buyers"), our refund structure operates in two distinct categories:

• Category A: Purchases made by Buyers directly from independent Sellers on their storefronts.
• Category B: Subscriptions or SaaS tool charges paid by Sellers directly to DMCart (e.g., future Pro Plan subscriptions).

2. Category A: Buyer Purchases from Merchant Storefronts

Direct UPI Settlements: Transactions executed on individual merchant storefronts (dmcart.shop/store_name) are settled directly between the Buyer and the Seller via UPI. DMCart does not collect, touch, hold, or route these funds.

Merchant Responsibility: Each individual Seller is solely responsible for establishing, publishing, and enforcing their own specific return, exchange, and refund rules on their storefront.

Dispute Resolution:If a Buyer experiences an issue with an order (e.g., undelivered goods, damaged items, or incorrect digital files), the Buyer must reach out directly to the Seller utilizing the contact credentials displayed on the Seller's store. DMCart cannot issue direct financial refunds for transactions executed via direct peer-to-peer UPI.

Platform Escalation: If a Seller acts fraudulently or refuses to fulfill valid customer orders, Buyers can report the store to DMCart at support@dmcart.shop. We will investigate and immediately terminate fraudulent merchant accounts.

3. Category B: Merchant Subscriptions (DMCart Pro Plans)

For premium optional SaaS tools or "Pro Plan" subscriptions billed directly by DMCart via payment gateways (e.g., Razorpay, Cashfree), the following terms apply:

• Cancellation: Sellers can cancel their active Pro subscription at any time directly from their account dashboard. Cancellation stops all future recurring charges immediately.
• Refund Eligibility: Because our premium tools offer immediate technological access, Pro Plan charges are generally non-refundable once billed. However, if an initial billing mistake occurs or a service outage severely impacts your store, you may request a refund within 7 calendar days of the transaction date.
• Processing Time: Approved subscription refunds will be credited back to the original payment method (credit card, bank account, or UPI) within 5 to 7 working days, depending on the banking network.

4. Need Assistance?

If you have questions regarding your subscription billing or need guidance on a merchant dispute, reach out to us at support@dmcart.shop.